Terms of service
Welcome to Viya Clothing, your destination for premium luxury sarees, handloom weaves, and bespoke stitching, personalization, and tailoring services. By accessing or using our website www.viya.shop or placing an order with us, you agree to be bound by the following Terms of Service. Please read these terms carefully before engaging with our services. If you do not agree with any part of these terms, please refrain from using our website or services.
1. General Terms
• Eligibility: Our services are available to individuals who are 18 years or older and capable of entering into legally binding contracts under applicable law.
• Service Scope: Viya Clothing offers:
• Sale of premium luxury sarees and handloom weaves.
• Stitching services for sarees and related garments.
• Personal customization (e.g., embroidery, embellishments, or design modifications).
• Tailoring services for precise fitting and alterations.
• Updates to Terms: We reserve the right to modify or update these Terms of Service at any time. Changes will be posted on this page, and your continued use of our website or services constitutes acceptance of the updated terms.
2. Ordering and Payment
• Order Placement: Orders can be placed through our website www.viya.shop,via email at viyawomen@gmail.com, or by phone at +91 70134 21472.
• Pricing: All prices are listed in Indian Rupees (INR) unless otherwise specified. Prices for international orders may be subject to currency conversion and additional taxes or duties.
• Payment: We accept payments via credit/debit cards, UPI, bank transfer. Full payment is required at the time of order placement for standard products. For customizations or tailoring, a partial or full advance payment may be required, as communicated during the order process.
• Order Confirmation: Orders are subject to acceptance and availability. You will receive a confirmation email upon successful order placement. We reserve the right to cancel orders due to stock unavailability, pricing errors, or other unforeseen issues, with a full refund issued if applicable.
3. Shipping Policy
• Within India:
• Free shipping on all orders, regardless of order value.
• Estimated delivery time is 3-7 business days from dispatch, depending on the location.
• International Orders:
• Shipping charges apply and will be calculated at checkout based on destination, weight, and package dimensions.
• Estimated delivery time is 7-15 business days, subject to customs clearance.
• Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
• Tracking: A tracking number will be provided via email or SMS upon dispatch.
• Address Accuracy: Customers must provide accurate shipping details. Viya Clothing is not responsible for delays or failed deliveries due to incorrect addresses.
• For full details, refer to our Shipping Policy.
4. Return and Exchange Policy
• Eligibility: Returns and exchanges are accepted within 7 days of delivery only for damaged or defective sarees (e.g., tears, stains, manufacturing defects).
• Condition: The saree must be unused, unwashed, undamaged, with original tags and packaging intact.
• Exchange-Only: We offer exchanges for the same or a different product of equal or lesser value (subject to availability). No cash refunds are provided.
• Non-Eligible Cases: Returns or exchanges are not accepted for:
• Color mismatches or dissatisfaction with color (due to lighting or screen variations).
• Change of mind or preference.
• Shipping Costs:
• India: Free return shipping for eligible exchanges.
• International: Customers bear return shipping costs and additional charges for replacement delivery.
• For full details, refer to our Return and Exchange Policy.
5. Stitching, Customization, and Tailoring Services
• Service Description:
• Stitching: We offer stitching services for sarees and related garments (e.g., blouses, lehengas) based on customer-provided measurements or standard sizes.
• Personal Customization: Includes embroidery, embellishments, border additions, or other design modifications as requested.
• Tailoring: Precise fitting and alterations to ensure the perfect fit for your saree or garment.
• Order Process:
• Customers must provide accurate measurements, design preferences, and other specifications at the time of order placement.
• For customizations or tailoring, a detailed consultation may be conducted via email, phone, or virtual call to finalize requirements.
• A mock-up, sketch, or sample image may be shared for approval before proceeding (if applicable).
• Pricing and Payment:
• Costs for stitching, customization, or tailoring are additional and will be quoted based on the complexity of the request.
• A non-refundable advance payment (partial or full) may be required before work begins, as communicated during the order process.
• Timeline:
• Stitching and tailoring typically take 5-10 business days from order confirmation.
• Customizations may take longer, depending on the complexity. An estimated timeline will be provided during the consultation.
• Customer Responsibilities:
• Provide accurate measurements and clear instructions. Viya Clothing is not responsible for errors due to incorrect or incomplete information provided by the customer.
• Approve any mock-ups or designs promptly to avoid delays.
• Non-Returnable:
• Stitched, customized, or tailored products are not eligible for return or exchange unless there is a clear manufacturing defect (e.g., stitching errors or incorrect embellishments).
• Minor variations in design or stitching (e.g., slight differences in embroidery patterns) are not considered defects, as these are inherent to handmade or customized work.
• Revisions:
• If the stitched or tailored product does not meet the provided specifications, customers may request revisions within 7 days of delivery, subject to inspection.
• Additional costs may apply for revisions due to changes in customer preferences after initial approval.
6. Intellectual Property
• All content on our website, including images, designs, logos, and text, is the property of Viya Clothing or its licensors and is protected by intellectual property laws.
• Designs created for customizations remain the intellectual property of Viya Clothing unless otherwise agreed in writing.
• Customers may not reproduce, distribute, or use our designs or content for commercial purposes without prior written consent.
7. Limitation of Liability
• Viya Clothing strives to ensure the highest quality in our products and services. However, we are not liable for:
• Delays or damages caused by third-party couriers, customs processes, or force majeure events (e.g., natural disasters, strikes).
• Minor variations in color, texture, or design due to the handmade nature of our products or screen display differences.
• Errors resulting from inaccurate measurements or specifications provided by the customer.
• Our liability for any claim related to our products or services shall not exceed the amount paid by the customer for the specific order.
8. Customer Conduct
• Customers agree to use our website and services lawfully and respectfully.
• Providing false information, engaging in fraudulent activities, or attempting to misuse our services may result in order cancellation and restriction from future purchases.
9. Privacy
• We value your privacy and handle your personal information in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and storage of your data as outlined therein.
10. Contact Us
For questions, concerns, or assistance with our Terms of Service, please reach out to our customer support team:
• Email: viyawomen@gmail.com
• Phone:+91 70134 21472
• Business Hours: Monday–Sunday, 10 AM–8 PM IST]
11. Governing Law
These Terms of Service are governed by the laws of India. Any disputes arising from your use of our website or services shall be subject to the exclusive jurisdiction of the courts in Tirupati,India.
