Privacy policy

At Viya Clothing, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.viya.shop, place an order, or engage with our services, including the purchase of premium luxury sarees, handloom weaves, and bespoke stitching, personalization, and tailoring services. By using our website or services, you consent to the practices described in this policy. Please read it carefully.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

    • Contact Details: Name, email address, phone number, and shipping/billing address when you place an order, create an account, or contact us.
    • Order Information: Details of products purchased, including saree specifications, stitching measurements, customization preferences, and payment details.
    • Account Information: Username, password, and preferences if you create an account on our website.
    • Communication Data: Information shared via email, phone, or forms when you inquire about our products, services, or support (e.g., measurements for tailoring or customization requests).

1.2 Non-Personal Information

    • Browsing Data: IP address, browser type, device type, operating system, and pages visited on our website, collected via cookies and similar technologies.
    • Analytics Data: Aggregated data on user behavior, such as time spent on the website, clicks, and navigation patterns, to improve our services.

1.3 Sensitive Information

    • Measurements: Body measurements provided for stitching or tailoring services.
    • Payment Details: We collect payment information (e.g., credit/debit card details, UPI IDs) through secure third-party payment gateways. We do not store full payment details on our servers.

2. How We Collect Information

We collect information through:

•  Direct Input: When you fill out forms, place orders, or provide measurements for stitching, customization, or tailoring.

•  Customer Support: When you contact us via email viyawomen@gmail.com, phone +91 70134 21472, or other communication channels.

•  Website Interaction: Automatically via cookies, web beacons, and analytics tools when you browse our website.

•  Third Parties: From payment processors, shipping partners, or analytics providers, as necessary to fulfill orders or improve our services.

3. How We Use Your Information

We use your information to:

•  Process Orders: Fulfill purchases, including processing payments, shipping sarees, and providing stitching, customization, or tailoring services.

•  Customer Support: Respond to inquiries, provide updates on orders, and assist with returns or exchanges (as per our Return and Exchange Policy).

•  Personalization: Tailor your experience, such as recommending products or confirming customization details.

•  Communication: Send order confirmations, tracking details, and promotional offers (if you opt in). You can unsubscribe from marketing emails at any time.

•  Service Improvement: Analyze browsing and purchasing patterns to enhance our website, products, and services.

•  Legal Compliance: Comply with applicable laws, such as tax reporting or fraud prevention.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your data with:

•  Service Providers: Third-party partners who assist with:

•  Payment processing (e.g., secure payment gateways).

•  Shipping and logistics (e.g., courier services for deliveries in India and internationally).

•  Website hosting, analytics, and customer support tools.

•  Legal Requirements: If required by law, court order, or government authority (e.g., tax authorities or law enforcement).

•  Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with notice to you where required.

5. Cookies and Tracking Technologies

•  Cookies: We use cookies to enhance your browsing experience, remember preferences, and analyze website performance. Types include:

•  Essential Cookies: Necessary for website functionality (e.g., cart management).

•  Analytics Cookies: Track user behavior for site improvement.

•  Marketing Cookies: Deliver personalized ads (if applicable).

•  Managing Cookies: You can disable cookies via your browser settings, but this may affect website functionality.

•  Third-Party Analytics: We use tools like Google Analytics to collect anonymized data on website usage.

6. Data Security

•  We implement industry-standard security measures, such as encryption and secure servers, to protect your data.

•  Payment transactions are processed through secure third-party gateways compliant with PCI-DSS standards.

•  Despite our efforts, no online system is 100% secure. We are not liable for unauthorized access beyond our reasonable control.

7. Your Rights

Under applicable laws, including India’s Digital Personal Data Protection Act, 2023, you may have the following rights:

•  Access: Request a copy of the personal data we hold about you.

•  Correction: Request updates to inaccurate or incomplete data.

•  Deletion: Request deletion of your data, subject to legal or contractual obligations (e.g., order records for tax purposes).

•  Objection: Object to certain uses of your data, such as marketing communications.

•  Data Portability: Request a transfer of your data to another provider, where feasible.

•  Withdraw Consent: Opt out of data processing where consent is the basis (e.g., marketing emails).

To exercise these rights, contact us at viyawomen@gmail.com. We will respond within 30 days as required by law.

8. International Data Transfers

•  For international orders (as per our Shipping Policy), your data may be transferred to third parties (e.g., shipping partners) in other countries.

•  We ensure such transfers comply with applicable data protection laws, using safeguards like standard contractual clauses where required.

9. Data Retention

•  We retain personal information only as long as necessary for the purposes outlined in this policy:

•  Order-related data (e.g., contact details, measurements) is kept for [insert timeframe, e.g., 5 years] to fulfill orders, process returns, or comply with tax laws.

•  Account data is retained until you request deletion or the account becomes inactive for [insert timeframe, e.g., 2 years].

•  Anonymized analytics data may be retained indefinitely.

•  After retention periods, data is securely deleted or anonymized.

10. Third-Party Links

•  Our website may contain links to third-party sites (e.g., payment gateways or courier tracking). We are not responsible for their privacy practices. Please review their policies before sharing information.

11. Children’s Privacy

•  Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If you believe we have such data, contact us to have it removed.

12. Contact Us

For questions, concerns, or to exercise your data rights, reach out to our team:

•  Email: viyawomen@gmail.com

•  Phone:+91 70134 21472

•  Business Hours: Monday–Sunday, 10 AM–8 PM IST]

13. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and significant changes will be notified via email or website announcements. Please review this policy periodically.

14. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Tirupati, India].