Shipping policy
At Viya Clothing, we take pride in delivering our premium luxury sarees and handloom weaves to customers with care and efficiency. Our Shipping Policy outlines the details of our shipping process to ensure a smooth and transparent experience. Please review the following information carefully.
1. Shipping Destinations
• We ship to all addresses within India and offer international shipping to select countries.
• To confirm if we ship to your international location, please contact our customer support team at viyawomen@gmail.com or +91 70134 21472.
2. Shipping Costs
• For Orders Shipped to Indian Addresses:
• Free shipping is provided on all orders, regardless of the order value. No additional shipping charges will apply.
• For Orders Shipped to International Addresses:
• Shipping charges will apply and vary based on the destination, weight, and dimensions of the package.
• The exact shipping cost will be calculated and displayed at checkout before you confirm your order.
• Customers are responsible for any additional customs duties, taxes, or import fees imposed by their country. These are not included in the shipping cost.
3. Order Processing Time
• Orders are typically processed within 1-2 business days after payment confirmation.
• During peak seasons or promotional periods, processing times may be slightly longer. We will notify you if there are any delays.
• Once your order is processed, you will receive a confirmation email with tracking details.
4. Delivery Timeframes
• Within India:
• Estimated delivery time is 3-7 business days from the date of dispatch, depending on your location.
• Deliveries to remote or rural areas may take additional time.
• International Orders:
• Estimated delivery time is 7-15 business days from the date of dispatch, depending on the destination and customs clearance processes.
• Delays may occur due to customs inspections or other factors beyond our control.
5. Tracking Your Order
• Once your order is dispatched, we will provide a tracking number via email or SMS.
• You can track your shipment directly on our website www.viya.shop or through the courier’s website.
6. Important Notes
• Address Accuracy: Please ensure the shipping address provided at checkout is complete and accurate. Viya Clothing is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
• Undelivered Packages: If a package is returned to us due to an incorrect address or failure to claim it, customers may need to pay additional shipping costs to resend the order.
• International Shipping Restrictions: Some countries may have restrictions on importing certain textiles. Customers are responsible for verifying compliance with local regulations.
• Lost or Damaged Shipments: In the rare event that your order is lost or arrives damaged, please contact us within 7 days of delivery (or expected delivery) to initiate a claim. Refer to our Return and Exchange Policy for details.
7. Contact Us
If you have any questions about our Shipping Policy or need assistance with your order, our customer support team is here to help.
• Email: viyawomen@gmail.com
• Phone:+91 70134 21472
• Business Hours: Monday–Sunday, 10 AM–8 PM IST
8. Policy Updates
Vyia Clothing reserves the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.
