Refund policy
At Viya Clothing, we are committed to delivering premium luxury sarees and handloom weaves with the highest quality standards. We understand that sometimes a product may not meet your expectations due to unforeseen issues. Our Return and Exchange Policy is designed to ensure a seamless and hassle-free experience for our valued customers. Please read the following terms carefully before initiating a return or exchange.
1. Eligibility for Returns and Exchanges
• Timeframe: Returns and exchanges are accepted within 7 days from the date of delivery.
• Condition of the Product: The saree must be unused, unwashed, and undamaged, with the original tags and packaging intact.
• Reason for Return/Exchange: Returns and exchanges are permitted only if the saree is damaged or defective upon delivery (e.g., tears, stains, or manufacturing defects).
• Non-Eligible Cases: We do not accept returns or exchanges for reasons such as:
• Color mismatch or dissatisfaction with the color (as colors may vary slightly due to lighting, photography, or screen settings).
• Change of mind or preference.
2. Exchange-Only Policy
• If the saree is damaged or defective, we offer an exchange for the same product or a different product of equal or lesser value, subject to availability.
• No cash refunds will be provided. Only exchanges are permitted.
• If the desired exchange product is of higher value, the customer will be responsible for paying the price difference.
3. How to Initiate a Return/Exchange
To request an exchange, please follow these steps:
- Contact Us: Reach out to our customer support team within 7 days of delivery via email at viyawomen@gmail.com or call us at +91 70134 21472. Provide your order number, details of the damage, and clear photographs of the defective product.
- Verification: Our team will review your request and verify the damage. We may request additional information or images to process your claim.
- Return Shipping: Once approved, we will provide a return shipping label (for Indian addresses) or instructions for shipping the product back to us (for international addresses).
- Inspection: Upon receiving the returned saree, we will inspect it to ensure it meets the eligibility criteria (unused, tags intact, original packaging).
- Exchange Processing: If the return is approved, we will ship the replacement product within 5-7 business days. You will receive a tracking number for the exchange shipment.
4. Shipping Costs
- For Orders Shipped to Indian Addresses:
- No shipping cost will be charged for the return of a damaged product or the delivery of the replacement product.
- For Orders Shipped to International Addresses:
- Customers are responsible for the return shipping cost to send the damaged product back to us.
- Additional shipping costs will apply for delivering the replacement product to international addresses. These costs will be communicated during the exchange process.
5. Important Notes
• Non-Returnable Items: Sarees that have been used, altered, washed, or have broken tags will not be accepted for exchange.
• Proof of Damage: Clear photographic evidence of the damage must be provided for the exchange request to be processed.
• Processing Time: The entire exchange process, including return shipping, inspection, and delivery of the replacement, may take 10-15 business days, depending on your location.
• Custom Orders: Custom-made or personalized sarees are not eligible for return or exchange unless they are damaged or defective.
6. Contact Us
If you have any questions about our Return and Exchange Policy or need assistance with a return, our customer support team is here to help.
• Email: viyawomen@gmail.com
• Phone: +91 70134 21472
• Business Hours: Monday–Sunday, 10 AM–8 PM IST
7. Policy Updates
Via Clothing reserves the right to update or modify this Return and Exchange Policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically
